Showing posts from 2018

Customer Service Fail

I've had some "not great" customer service experiences in my life. Today may be the first all out fail.  So bad, that I feel it necessary to call them out for their terrible service.

Ladies and gentleman, I present to you - Avis (the car rental agency).

This morning, my husband texted to tell me that he'd accidentally left his keys (car, house, etc.) in his rental car, which he'd just returned to the Little Rock Airport.  He knew this because the Avis agent called him, but he was already on the plane and didn't get the message until he landed for his layover. He was having trouble with cell service, so he asked me to call.

No problem.  Right?


I called about a dozen times, but was never able to get through.  I got service errors, busy signals, and a couple of times, it almost seemed like someone picked up the phone and then hung up on me.  I tried hunting for an online chat feature or an email address.  No luck.  I even tried the Avis online Lost and F…


I haven't written anything in almost six months.  After I wrote about the tragic shooting that rocked Las Vegas on October 1, 2017, I truly hoped we as Americans could have a honest discussion about common sense gun reform.  As well all know, that didn't happen.  Instead, the country screamed conspiracy theories, how this must be an act of Islamic terrorism, and how casino security should be increased to prevent this sort of thing from happening. 59 people died, nearly 600 more were treated for injuries serious enough for emergency treatment, and thousands more sought treatment elsewhere, or patched themselves up with first aid.  I don't know that we will ever really know how many people were injured.  Needless to say, it was hundreds, if not thousands.

The fact that nothing happened, and our own Nevada Senator Dean Heller voted against common sense gun restrictions just days after the shooting was so unbelievable.  I was saddened by the realization that all of those peopl…