A life in progress

I've had some "not great" customer service experiences in my life. Today may be the first all out fail.  So bad, that I feel it necessary to call them out for their terrible service. Ladies and gentleman, I present to you - Avis (the car rental agency). This morning, my husband texted to tell me that he'd accidentally left his keys (car, house, etc.) in his rental car, which he'd just returned to the Little Rock Airport.  He knew this because the Avis agent called him, but he was already on the plane and didn't get the message until he landed for his layover. He was having trouble with cell service, so he asked me to call. No problem.  Right? Wrong. I called about a dozen times, but was never able to get through.  I got service errors, busy signals, and a couple of times, it almost seemed like someone picked up the phone and then hung up on me.  I tried hunting for an online chat feature or an email address.  No luck.  I even tried the Avis o...

Dear America, I am writing to you today with a heavy heart and a conflicted mind.  As you know, last weekend, we were rocked by an unimaginable tragedy that has affected all of our two million citizens.  Most people don't realize there are two million of us. Here's a map for context: (Source: NASA image, circa 2010) To orient you, the red areas are parks and golf courses; the grey areas are buildings; the brown is undeveloped desert.  In total, the metro area covers about 600 square miles.  It is massive.  However, most people don't think of much beyond the casinos and the Las Vegas Strip - which, for reference is that darker grey swath that cuts kind of diagonally through the lower center, with the airport slightly to its east.  For the past week, all of us have been trying to grapple with the idea of someone - for whatever reason - opening fire on a crowd of innocent people, as if it was the opening scene of the latest Hollywood action fi...