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Showing posts from August, 2018

Customer Service Fail

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I've had some "not great" customer service experiences in my life. Today may be the first all out fail.  So bad, that I feel it necessary to call them out for their terrible service.

Ladies and gentleman, I present to you - Avis (the car rental agency).

This morning, my husband texted to tell me that he'd accidentally left his keys (car, house, etc.) in his rental car, which he'd just returned to the Little Rock Airport.  He knew this because the Avis agent called him, but he was already on the plane and didn't get the message until he landed for his layover. He was having trouble with cell service, so he asked me to call.

No problem.  Right?

Wrong.

I called about a dozen times, but was never able to get through.  I got service errors, busy signals, and a couple of times, it almost seemed like someone picked up the phone and then hung up on me.  I tried hunting for an online chat feature or an email address.  No luck.  I even tried the Avis online Lost and F…